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Terms and Conditon

Purpose

EIE under the ESOS Act 2000 and the National Code 2007 must have in place a Refund Policy and Procedure that is to be provided to international students studying in Australia on a student visa, before formalisation of their enrolment. 

Scope

This Refund Procedure applies to:

 

Definitions

Enrolment Fee

The fee payable, set out in the Student Enrolment to make an Application to study the Course at EIE. The Enrolment Fee is a non-refundable fee covering the cost of registration; The Enrolment Fee is subject to change.

Course:

A Full-time Registered course or program offered by the Institute and registered in accordance with the requirements of the ESOS Act.

Course Fees:

The money received by EIE for providing the Course to the Student and includes:

· tuition fees,

· any amount received by EIE that must be paid to a registered health benefits organisation on behalf of the Student; and

· any other amount the Student has paid, directly or indirectly, to the institute in order to undertake the Course.

· a non-refundable fee covering the cost of registration, and

· a non-refundable airport reception and accommodation booking fee (where applicable).

· Fees are subject to change

ESOS Act:

The Education Services for Overseas Students Act 2000 of the Commonwealth of Australia, as amended from time to time.

Full-time:

The normal amount of study for a particular Course, which is approved by the accrediting authority for the Course.

National Code:

The National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students, established pursuant to Part 4 of the ESOS Act, as amended from time to time.

Principal Course:

The main course or program of study to be undertaken by a Student where a Student visa has been issued for multiple courses of study. The principal course or program of study would normally be the final course or program of study where the overseas Student arrives in Australia with a student visa that covers multiple courses.

Student:

A Student who is enrolled at EIE and includes both prospective Students and enrolled Students who are ‘overseas students’ as defined in the National Code and hold student visas as defined by the ESOS Act.

Tuition Fees:

The fees for enrolment in a Course determined by the Institute and advised in the Letter of Offer (Student Agreement), as being the tuition fees for the Course.

Course Money:

Course Fees and application fees

 

Refund policy

1) Refund applications must be made in writing to the Institute. Refunds will be refunded within 14 days of receipt of a written application and will include a statement explaining how the refund was calculated.

1.1 Tuition Fees

Visa refused

100% refund of tuition fees

Withdrawal notified in writing and received by the Institute 28 days or more prior to course commencement

70% refund of tuition fees

Withdrawal notified in writing and received by the Institute less than 28 days prior to course commencement

No refund of current course tuition fees

 

2) Refund application requests must be made in writing on the Refund Application Form provided by the Institute. The refund application form is available on request from Student Surpport Officer at the institute office.

3) All refunds must be in accordance with ESOS requirements and the refund agreement signed by the student and maintained in their individual student file and in MYOB.

4) A written explanation as to how the refund was calculated and a copy of the refund agreement that was signed by the student must accompany student refunds.

5) The Finance Officer and Compliance Manager will calculate the refunds if applicable and send the completed form to the CEO for final approval.

6) Details of refunds provided must be maintained in individual student files.

7) The availability of the Complaints and Appeals process, does not remove the right of the student to take action under Australia’s consumer protection law.

8) In the unlikely event that the Institute is unable to deliver the course in full, the student will be offered a refund of all the course money they have paid to date. The refunds will be paid to the student within 2 weeks of the day on which the course ceased being provided. Alternatively, they may be offered enrolment in an alternative course by the Institute at no extra cost to the student. The student has the right to choose whether they would prefer a full refund of course fees, or to accept a place in another course. If a student chooses placement in another course, EIE will ask him/her to sign a document to indicate that s/he accept the placement. If the Institute is unable to provide a refund or place the student in an alternative course our Tuition Assurance Scheme (TAS) ACPET will place you in a suitable alternative course at no extra cost to you. Finally, if ACPET cannot place the student in a suitable alternative course, the ESOS Assurance Fund Manager will attempt to place him/her in a suitable alternative course or, if this is not possible, s/he will be eligible for a refund as calculated by the Finance Manager.

9) Subject to clause 10, in the event that the course did not start on the agree starting date (and the student has not elected to commence the course on a new starting date), or the Course ceased to be provided by EIE at any time after it started, but before it was completed, the student shall be entitled to a refund of all course money they have paid to date.

10) If clause 9 applies, then, the alternatives set out in clause 8 shall also be offered to the student and the student, if he or she accepts any placement offered to him or her, shall accept in writing. If the student accepts the placement; then, no refund is payable to the student

11) Fees not listed in the refund section (clause 1) are not refundable. 


Responsibilities

· Finance Manager.

· CEO.

· Student Support Officer.

FORMS:

· Refund Request Form


Letter of Offers

1. Letter of Offer and Student Acceptance Agreement format should follow the format as displayed in sample Letter of Offer and Written Agreement. Staff should be careful to ensure that the Letter of Offer and Written Agreement correctly identify the course and corresponding course fees in accordance with the student’s application for enrolment. Staff may have to delete courses if student has not applied to undertake all of the three courses presently on EIE scope of registration.

2. Letter of Offer and Written Agreement must include this Refund Policy.

 

Acceptance of a Place

1. Student must sign “Letter of Offer and Written Agreement” form before or at the time of payment of fees.

2. Letter of Offer and Written Agreement must be signed by EIE designated staff.The designated staffs at EIE to accept the letter of offer and written agreement.
Student is required to pay fee due in advance and OSHC before Confirmation of Enrolment (eCoE) is issued. Staff must be registered to create eCoE on PRISMS.
Payment maybe made either by bank draft or telegraphic transfer (direct transfer) in to EIE Account.
eCoE can be issued when copy of bank draft or receipt of payment at bank is received.
eCoE is issued to student’s closest DIAC Office within 14 days of student accepting offer.
Information to be included in eCoE:

· Student’s full name as on passport, gender, date of birth, nationality and country of birth.

· DIBP Office where visa application to be made.

· CRICOS Code.

· Course start date (refer offer letter).

· Course end date (refer offer letter).

· Fee paid in advance.

· Total course fee (allowing for adjustments due to RPL).

· OSHC paid.

· English test type and score.

· Passport and visa number if student is already in Australia.

· Enter in Comments section any extra information e.g RPL Granted, Family OSHC paid.

 

Enrolled Students Changing Course

  1. Students must complete new application form.

  2. Student must sign “International Student Enrolment Acceptance Agreement” form.

  3. Student completes new enrolment form which is to be signed by EIE admin staff.

  4. On receipt of signed “International Student Enrolment Acceptance Agreement” form for new course create new eCoE within 14 days and before student commences course. (See Acceptance of Place instructions above for details required in eCoE).

  5. Record Students course variation on PRISMS, Code 13, and Student Enrolled in Same/Another Course (Same Provider) against original eCoE.


Forms/Record Keeping

Title

Location

Responsible Officer

Minimum Retention Period

Application   Form

Student File

Enrolment and Student Records Officer

2 Years

EIE Refund   Request Form

Student File

Campus officer and Compliance Manager

2 years

International   Student Enrolment Acceptance Agreement

Student File

Enrolment and Student Records Officer

2 Years

Implementation 

This Procedure will be implemented using the following strategies:

  1. On EIE website.

  2. Correspondence to all staff members, CEO and admin officer and Compliance Manager and endorsing the implementation of the ESOS Framework if any updates.

  3. All staff during their Induction.


International Apply

Applying for entry in our successful courses is easy. Complete the application by following our step-by-step guide. If you encouter any difficulty, just get in touch with us at Empire, and let us help you.

Domestic Apply

Applying for entry in our successful courses is easy. Complete the application by following our step-by-step guide. If you encouter any fifficulties, just get in touch with us at Empire, and let us help you.

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